AWS Connect Engineer
AWS Connect Engineer
Posted on :
18-09-2024
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Job Description
Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from onprem with AWS Connect.
Role(s) Required: AWS Connect Engineer
Location: Remote (Canada/US)
Required Start Date: ASAP
Required End Date: 6 months renew
Type: Contract
Total Hours Approved Per Role: 40h/week
Rate: Open based on expectations but target rate is $7595/hr C2C
- Design and configure Amazon Connect solutions to meet business requirements. Including onnichannel contact flows routing and queues prompts user management etc.
- Contact Centre Configuration in Amazon Dynamo DB
- Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
- Collaborate with crossfunctional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
- Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
- Stay uptodate with the latest Amazon Connect features and functionalities to continuously improve solutions.
- Provide technical support and guidance to contact centre operations teams and end users.
- Additional experience with Amazon S3 Amazon LEX AWS Glue AWS IAM services would be a benefit.
- Prior Contact Center Experience with Genesys development is highly desired
Remote Work :
No
Employment Type
Full Time
Key Skills
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