Guest Relation Manager
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Job Description
Guest Relations Manager responsibilities include greeting clients as they arrive coordinating their checkins to assigned rooms and informing them about the hotels facilities. You will also make sure our frontdesk staff including Receptionists and Concierges offer stellar customer service and provide memorable hospitality experiences for our guests.
If you have previous hospitality experience and are familiar with hotel procedures like bookings luggage collection storage and checkin/checkout processes wed like to meet you. Our ideal candidates have a flair for communication with the ability to resolve issues in a timely and accurate manner.
Ultimately you will manage guest services and our hotels image by answering guests requests and making sure our visitors are satisfied.
Responsibilities
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to checkin
- Coordinate luggage collection and storage
- Oversee checkin and checkout procedures including reservations and financial transactions
- Promptly address guests requests like inroom dining
- Actively listen to and resolve complaints
- Ensure special guests like disabled people elderly children and VIPs receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services including breakfast and dining options
- Promote all hotel amenities conveniences and programs offered
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
- Appraise teams performance and produce regular reports
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience
- Examine daily duties assign tasks and check on progress
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
- Recommend local tourist spots including places to dine shop and sightsee
- Establish friendly relationships with regular hotel clients
Remote Work :
No
Employment Type
Full Time
