Store Manager

Roles and responsibilities

1. Store Operations and Administration

• Oversee Daily Operations: Manage all aspects of the store’s daily activities, ensuring it operates efficiently and complies with company policies.
• Store Opening and Closing: Handle opening and closing procedures, including cash handling, security checks, and inventory counts.
• Implement Company Policies: Ensure the store operates in line with company policies, including safety and operational protocols.

2. Sales and Profitability

• Achieve Sales Targets: Set and drive sales goals, implement strategies to increase revenue, and monitor performance to meet or exceed targets.
• Monitor Financial Performance: Track sales metrics, manage budgets, control expenses, and analyze store performance reports to make data-driven decisions.
• Promote Sales and Promotions: Coordinate promotional activities, oversee product placements, and encourage upselling to maximize revenue.

3. Customer Service Excellence

• Ensure High-Quality Service: Maintain high standards of customer service, train staff on customer interaction, and resolve customer complaints.
• Enhance Customer Experience: Implement strategies to improve customer satisfaction, respond to feedback, and ensure a pleasant in-store experience.

4. Team Leadership and Development

• Hire and Train Staff: Recruit, onboard, and train employees to ensure they are knowledgeable, motivated, and aligned with store goals.
• Performance Management: Set clear expectations, provide regular feedback, and conduct performance evaluations to help staff grow.
• Staff Scheduling and Supervision: Create efficient work schedules, delegate tasks effectively, and ensure adequate staff coverage during peak hours.

5. Inventory and Merchandising Management

• Oversee Inventory Levels: Monitor stock levels, manage inventory ordering, and reduce shrinkage by implementing loss prevention measures.
• Visual Merchandising: Ensure the store layout and displays are visually appealing, organized, and aligned with the company’s brand standards.

Desired candidate profile

1. Education and Experience

• Educational Background: A high school diploma or equivalent is required; a bachelor’s degree in business, retail management, or a related field is highly preferred.
• Retail Experience: At least 3-5 years of experience in retail management, with a proven track record of meeting sales targets, managing teams, and ensuring operational excellence.
• Leadership Experience: Experience managing and supervising a team of employees, preferably in a similar retail environment.

2. Key Skills and Competencies

• Leadership and Team Management: Strong leadership skills to effectively manage and motivate a team, ensuring they are aligned with store goals and company values.
• Sales and Marketing Knowledge: Ability to create and implement sales strategies, promote store promotions, and analyze market trends to increase profitability.
• Customer Service Excellence: Outstanding customer service skills, with the ability to handle difficult customer situations and complaints while maintaining a positive store atmosphere.
• Inventory and Stock Management: Proficiency in inventory management, including stock ordering, stock rotation, and loss prevention techniques.
• Operational Management: Strong knowledge of retail operations, including store opening and closing procedures, cash handling, and staff scheduling.

3. Analytical and Problem-Solving Skills

• Financial Acumen: Ability to manage budgets, control costs, and analyze financial reports to make data-driven decisions that enhance profitability.
• Problem-Solving Ability: Skilled in identifying and resolving operational, customer service, and staffing issues quickly and efficiently.
• Attention to Detail: High attention to detail in areas such as visual merchandising, stock management, and customer service standards.

4. Communication and Interpersonal Skills

• Effective Communicator: Clear and professional communication skills to interact with customers, staff, and management. Ability to provide constructive feedback and resolve conflicts.
• Interpersonal Skills: Strong interpersonal skills to build rapport with customers and staff, creating a positive and productive store environment.