Guest Experience Supervisor - Marriott International Inc
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Job Description
Job Category Rooms & Guest Services Operations
Location The Westin City Centre Bahrain Sheikh Khalifa Bin Salman Highway Manama Bahrain Bahrain VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type NonManagement
POSITION SUMMARY
Process all guest checkins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paidouts and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training evaluating counseling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
At Westin we are committed to empowering guests to regain control and enhance their wellbeing when they need it most while traveling ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own wellbeing practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your wellbeing; you are optimistic; you are adventurous. Be where you can do your best work begin your purpose belong to an amazing globalteam and become the best version of you.
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Employment Type
Full Time
