Customer Experience Associate
Posted on :
01-08-2024
Employer Active
1 Vacancy
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Job Description
- Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
- Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
- Onboarding customers to kick-off their journey
- Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
- Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
- Communicating feedback to the team and following up on resolving customers’ pain points
Employment Type
Full-time
Department / Functional Area
Key Skills
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