Salesforce Business Systems yst BSA
Salesforce Business Systems yst BSA
Posted on :
17-09-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Contact Details:
1.Sandeep Bisane
Email:
Cell: (732)
Email:
Cell: (732)
2.Poonam Khandelwal
Email:
Cell: (732)
Email:
Cell: (732)
3.Pio Dhivagar
Email:
Cell: (732)/ Ext.420
Email:
Cell: (732)/ Ext.420
3.Saravanan Ganesan
Email:
Cell: (732)
Email:
Cell: (732)
Job Title: Salesforce Business Systems Analyst (BSA)
Location: Conshohocken (PA) Carrolton (TX) but can be remote too
Duration: 12 Months
Years of Experience: 10 Yrs.
Required Hours/Week: 40hrs./Week
Notes:
- Someone from Health Care will be a plus
Job Summary:
- We are seeking a motivated and experienced Salesforce Business Systems Analyst (BSA) to join our dynamic team.
- The ideal candidate will have a strong background in Salesforce Service Cloud and Experience Cloud with a proven track record of analyzing business requirements and translating them into functional specifications.
- You will work closely with stakeholders across various departments to optimize our Salesforce platform and enhance user experience.
Key Responsibilities:
Business Analysis:
- Gather document and analyze business requirements related to Service and Experience Cloud functionalities.
- Collaborate with stakeholders to identify opportunities for process improvements and system enhancements.
System Configuration and Management:
- Configure Salesforce applications including Service Cloud and Experience Cloud to meet business needs.
- Maintain system integrity and ensure data quality across all Salesforce environments.
User Support and Training:
- Provide support to endusers addressing issues and questions regarding Salesforce functionalities.
- Develop and deliver training materials and sessions to enhance user adoption and proficiency.
Collaboration:
- Work closely with crossfunctional teams including IT sales and customer service to ensure alignment on project goals.
- Act as a liaison between business users and technical teams to ensure clear communication and understanding of requirements.
Documentation:
- Create and maintain detailed documentation of business processes system configurations and user guides.
- Develop test cases and conduct user acceptance testing (UAT) to validate system changes.
Reporting and Analytics:
- Leverage Salesforce reporting tools to create dashboards and reports that provide insights into system performance and user activity.
- Analyze data to identify trends and recommend actionable solutions.
Qualifications:
Education:
- Bachelors degree in business administration Information Technology or a related field.
Experience:
- Minimum of 57 years of experience as a Business Systems Analyst in Salesforce.
- Proven experience with Salesforce Service Cloud and Experience Cloud implementations and configurations.
Certifications:
- Salesforce Administrator Certification (required).
- Salesforce Service Cloud Consultant Certification (preferred).
- Salesforce Experience Cloud Certification (preferred).
Skills:
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Salesforce platform including configuration data management and reporting.
- Familiarity with Agile methodologies and project management tools.
Technical Skills:
- Knowledge of Salesforce Apex Visualforce and Lightning components is a plus.
- Experience with integrations and APIs related to Salesforce.
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
