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About this role:Wells Fargo is seeking a Teller in our Consumer Small & Business Banking division as a part of our National Branch Network. You are part of the fabric of the local community helping provide the financial service backbone for its residents employees and local businesses. If you enjoy working with people then this is a great role for you with tremendous opportunity to establish your career here at Wells Fargo for years to come. Find out why were the #1 financial services company to grow YOUR career. Apply today.
In this role you will:- Support customer engagement by processing teller transactions sharing digital solutions and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional operational and customer support tasks efficiently through knowledge of bank procedures and products as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care build relationships and complete requested transactions
- Identify information and services to meet customers financial needs
Required Qualifications:- 6 months of interacting with customers experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies procedures and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Wellorganized independent and able to prioritize in a fastpaced environment
- Ability to exercise judgment raise questions to management and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management processing military personnel orders or transitions wartime readiness operations human resources or military recruiting
- Proficient with proactively sourcing acquiring building and maintaining relationships with customers and colleagues
Job Expectations:- Ability to work a schedule that may include most Saturdays
- This position is not eligible for Visa sponsorship
Posting Location(s):- 424 Main St Ames IA 50010
Posting End Date: 26 Aug 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo we believe in diversity equity and inclusion in the workplace; accordingly we welcome applications for employment from all qualified candidates regardless of race color gender national origin religion age sexual orientation gender identity gender expression genetic information individuals with disabilities pregnancy marital status status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliancedriven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. ThirdParty recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Remote Work :
No