Concierge Full-time
Concierge Full-time
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1 Vacancy
Job Description
Job Title: Concierge (Fulltime)
Hourly Rate: $26.47
As a Concierge you will be connecting guests to the best their destination hast to offer whether its beaches restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure are guests feel valued.
What you will be doing:
- Coordinating all aspects of the guest requests recording and tracking all pertinent communications bookings and details of guest itineraries to the highest level of satisfaction at all times
- Maintaining communication of up to date accurate information between guests staff management and our partners on a daily basis
- Able to share information about the resort and activities island activities restaurants and other information as it pertains to guests
- Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties the Maui community and hospitality service providers in our area
- Actively participate in monthly departmental sales promotions
- Maintain atmosphere of aloha spirit by providing engaging personalized timely and efficient service to our discerning guests
- Focus attention on guest needs remaining calm and courteous at all times
- Be knowledgeable of the island our resort resort venue menu and resort offerings in order to be our guests trusted guide
- Contribute to the improvement of the operation by contributing ideas making suggestions and actively participate in departmental communication meetings
Qualifications :
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- 1year experience in a fast paced luxury resort environment preferred
- Requires good communication skills both verbal and written.
- Must be able to read and write to facilitate the communication process.
- Must be service oriented and capable of communicating effectively with persons involved in all levels of authority both internally and externally.
- Must possess basic computational ability.
- Must possess computer skills including but not limited to Microsoft Word Excel and email functions.
- Knowledge of computerized Front Office systems with emphasis in MicrosFidelio based programs (Opera) is an asset
- Must be able to multitask and be detailoriented in a fast paced high volume environment.
- Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
