Arabic Speaking Retention Agent
Arabic Speaking Retention Agent
Posted on :
17-08-2024
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Job Description
On behalf of a prominent and regulated Forex company with over two decades of market experience we are seeking an Arabicspeaking Retention Agent with at least 23 years of experience to handle the MENA region and significantly contribute to the companys regional growth and success.
Responsibilities:
- Cultivate relationship with existing clients
- Increase the number of deposits
- Engage with clients through various channels including phone calls emails and live chat to initiate and maintain meaningful retention
- Actively listen to clients objections and concerns and address them in a constructive and persuasive manner to overcome barriers and move the sales process forward
- Communicate marketing promotions to clients
- Meet personal and team targets
- Promote companys brand
- Utilize CRM and sales tools to accurately track and manage the clients opportunities and customer interactions
- of Retention Strategy
- Manage client satisfaction through proactive support training and incentive offerings ensuring that clients have access to uptodate information
Requirements:
- Fluent Arabic & English any other language a plus
- At least 23 years experience in a FX Retention role
- Result oriented and selfmotivated
- Team player
- Professional communication skills and strong networking capability
- Ability to work on own initiative expand business
- Must be located in Cyprus
Further Info:
- Working hours are 09:00 to 18:00 Monday to Friday ( Some weekend work may be necessary depending on targets)
- Opportunities for professional development and training
- Fun and dynamic work environment
- Strong culture promoting worklife balance and flexibility
- Discretionary benefits such as quarterly team building activities weekly lunches and monthly team outings
For more information or to apply for the above opportunity please send your CV to Margarita Savva:
Remote Work :
No
Employment Type
Full Time
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