Human resources (HR) in the hotel industry plays a key role in many areas including:
Recruiting and hiring: HR is responsible for identifying hiring needs developing a hiring process and writing job descriptions. They also communicate with candidates conduct interviews and send out offer and rejection letters.
Onboarding: HR coordinates all employee onboarding paperwork including work permits and visas.
Training and development: HR leads staff training and development.
Employee relations: HR manages employee relations including addressing concerns and providing guidance on employee morale discipline and relations.
Compliance: HR ensures compliance with labor laws.
Policies and procedures: HR develops and upholds staff operational and behavioral policies. They also enact property procedures on compensation incentives and benefits.
Employee wellness and safety: HR ensures employee wellness and safety.
Workplace harassment and DEI: HR leads workplace harassment and DEI initiatives.
Employee data: HR manages employee data.
Performance management: HR ensures employee job satisfaction and performance management.
Mediation: HR acts as a mediator between employees and management.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.