Reservations Agent
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Not Mentionedyears
Not Disclosed
Salary Not Disclosed
Kuwaiti
Male
1 Vacancy
Job Description
- Manage telephone and email inquiries promptly and professionally and following brand standards, ensuring accuracy and attention to detail at all times
- Consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel
- Ensuring enquiries are managed to maximize sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
- Understand seasonal and historical trends to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue
- Produce quotations and written confirmation to all clients
- Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel facilities and processes and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts.
- Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
- Actively working as part of a team to achieve the department objectives and budget
- Actively consider prevention, recovery, and investigation of any complaints
- Take over any other tasks and special projects that arise during business.
Employment Type
Full-time
