Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Are you ready to take the next step in your career and lead a highprofile global project for one of the worlds largest advertisers Join Mediatool as a Customer Success Manager and be at the forefront of delivering success across dozens of markets thousands of users and a groundbreaking SaaS solution.
About Mediatool
Mediatool is a leading SaaS platform providing marketers with comprehensive oversight and realtime control of their marketing activities. We are embarking on a project for a top 5 global advertiser a significant implementation initiative that will enhance our product and market presence.
Role overview
The Customer Success Manager will play a crucial role in managing and coordinating Mediatools largest client onboarding from the start of this extensive 4year program. This role focuses on the first 6 months of product upgrade and subsequent rollout to dozens ofmarkets and thousands ofusers after two pilots. The Customer Success Manager will ensure that the project is set up for success working closely with various teams and stakeholders.
Responsibilities
Project Management:
- Lead the setup and initial phases of the onboarding project.
- Coordinate with the Product team Customer Success team and other relevant departments to ensure project milestones are met.
- Develop and maintain detailed project plans schedules and status reports.
Team Coordination:
- Work closely with the Global Customer Solutions Lead to manage the project team.
- Provide direction and support to the Project PMO and other team members.
- Facilitate effective communication among all project stakeholders.
Client Management:
- Act as a primary point of contact for the client during the initial phases of the project.
- Ensure client requirements and expectations are understood and met.
- Conduct regular status meetings with clients and internal teams.
Risk Management:
- Identify and mitigate project risks and issues.
- Develop contingency plans to address potential challenges.
Qualifications
- 58 years of project management experience preferably in a SaaS or tech environment.
- Proven track record in managing largescale projects and crossfunctional teams
- Strong project management skills with the ability to handle multiple priorities.
- Excellent communication and interpersonal skills.
- Proficient in project management tools and methodologies.
- Ability to lead and motivate a project team.
- Strong problemsolving and decisionmaking capabilities.
Education
- Relevant degree or equivalent experience in project management or a related field.
Benefits
- Competitive salary and benefits package.
- Opportunity to work on a highprofile project with a leading global brand.
- Dynamic and international work environment with a focus on innovation and excellence.
Location: Based in the vibrant city of Montpellier with regular travel to Paris and other locations as needed.
Ready to Accelerate Your Career
Apply now and tell us why youre the perfect fit for our team. Were reviewing applications on a rolling basis so dont wait lets connect soon!
Employment Type
Full Time
