Technical Support Representative - French - Portugal
Technical Support Representative - French - Portugal
Posted on :
16-09-2024
Employer Active
1 Vacancy
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Job Description
Position: Technical Support Representative
Location: remote Portugal
Work model: remote (after initial 2 week office training in Porto)
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Provide technical support in French (for customers) and English (for developers) via chat and voice channels
- Troubleshoot and resolve productrelated issues using MySQL
- Collaborate with team members and escalate complex issues to the development team when necessary
- Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
- Act as a bridge between customers and developers communicating technical details clearly and effectively.
REQUIREMENTS:
- Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
- Strong understanding of MySQL
- Knowledge / familiarity with Postman will be considered as an advantage
- Available to work in shift rotation Monday to Friday 07:00 AM to 07:00 PM
- High school degree or equivalent (or higher)
- No prior work experience required but a solid knowledge of MySQL is essential
- Knack for technology and providing outstanding customer support
- Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).
OFFER:
- Competitive remuneration package
- Guidance and tools to reach your full potential
- Ability to work remotely from comfort of your home
- Monthly performance bonus
- Work from Home monthly allowance
- Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere
- And many others!
Employment Type
Full Time
Key Skills
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