IT Project Manager Desktop Software Automation
IT Project Manager Desktop Software Automation
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Job Description
Location: Remote but must be somewhat local to Vienna VA or Pensacola FL (I would search about 100 miles within each location)
Duration: Multiyear Contract
The Desktop Automated Software Delivery Project is focused on expanding software titles to the application catalog in Software Center and the Service Catalog data synchronization with ServiceNow and further automating software delivery for our growing customer base.
Key Responsibilities
Collaborate with the project team and developers to:
Increase selfservice options for automated software delivery.
Create standardized catalog details/descriptions to educate customers and improve user experience.
Participate in Agile sprints including writing stories documenting requirements and conducting UAT testing.
Work with the Product Owner to prioritize tasks based on business value and technical complexity.
Maintain a comprehensive accurate product backlog with detailed requirements ensuring readiness for upcoming sprints.
Automate the fulfillment and tracking of licensed software.
Track licenses and create alerts based on availability.
Develop a workbench to build presentation agendas for ServiceNow RITM/SCTASKs for new desktop software.
Trigger automated workflows for software requests increasing the application catalogs automated delivery/fulfillment rate.
Enable users to order all desktop software currently restricted or requiring Service Desk submission.
Develop reports and dashboards for software fulfillment.
Complete development and testing based on prioritized candidates; execute communication training and implementation plans.
Provide customers with easy access to an approved software list and develop workflows to validate new software requests.
Assess ITAM CMDB and SCCM data for field validation cleanup and correlation of data elements.
Required Qualifications:
Bachelors degree in Computer Science Information Technology or a related field.
5 years of experience in IT project management specifically in desktop software delivery software packaging automation and customer experience.
Strong knowledge of ServiceNow MyIT MECM Windows Software Center MacOS Windows and Citrix applications.
Proven experience in data analytics and metrics reporting.
Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
Excellent communication and stakeholder management skills with the ability to negotiate and report statuses and findings.
Understanding of Agile Project Management methodologies and Scrum Framework.
Experience writing and prioritizing user stories ensuring timely delivery.
Strong problemsolving skills and attention to detail.
Preferred Qualifications:
PMP or similar project management certification.
Experience with ITAM CMDB and SCCM/MECM data management.
Employment Type
Full Time
