Customer Support International
Customer Support International
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Job Description
Key responsibilities:
- Provide timely and accurate responses to customer inquiries and issues via multiple communication channels.
- Assist customers with product inquiries technical troubleshooting and account management.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Coordinate with other internal departments to ensure prompt resolution of customer concerns.
- Maintain indepth knowledge of company products services and policies to provide comprehensive support.
- Upsell and crosssell products or services to maximize sales opportunities.
- Perform administrative tasks related to customer accounts and inquiries.
- Contribute to the creation and maintenance of knowledge base articles and support resources.
- Participate in continuous training and professional development to enhance customer service skills.
- Engage in proactive customer outreach to gather feedback and identify areas for improvement.
- Meet and exceed key performance indicators related to customer satisfaction response times and resolution rates.
- Utilize customer relationship management (CRM) systems to accurately document interactions and manage customer data.
- Assist with special projects and initiatives aimed at improving the overall customer experience.
- Adhere to international compliance regulations and privacy laws during customer interactions.
Required qualifications:
- Fluency in English and at least one other international language.
- Prior experience in a customer service or support role preferably in an international setting.
- Proven ability to effectively handle difficult customer situations with diplomacy and tact.
- Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner.
- Demonstrated problemsolving skills and the ability to think on feet in fastpaced environments.
- Strong organizational and multitasking abilities with a keen attention to detail.
- Empathetic and customerfocused attitude with a passion for delivering outstanding service.
- Proficiency in using customer support software helpdesk systems and CRM platforms.
- Ability to adapt to changing priorities and work schedules to accommodate international time zones.
- Knowledge of international culture and business etiquette to effectively communicate with diverse customer base.
- High school diploma or equivalent; additional education or certifications in customer service or language fluency is a plus.
- Willingness to work flexible hours including weekends and holidays as required in an international support role.
- Understanding of international trade regulations customs and import/export processes is advantageous.
- Commitment to upholding confidentiality and data protection standards for international customer data.
verbal communication,customer focus,problem-solving,customer support software,multitasking,communication,fluency in english,empathy,account management,international language fluency,language fluency,trade regulations,cross-selling,product knowledge,customer service,administrative tasks,high school diploma,international compliance regulations,crm platforms,customer relationship management,data protection,customer,helpdesk systems,willingness to work flexibly,upselling,knowledge base management,continuous training,technical troubleshooting,customer support,proactive customer outreach,written communication,international language,international business etiquette,complaint resolution,adaptability,crm
Employment Type
Full Time
