Customer Support ociate 1 - 2 yrs exp US Blended Process Night Shift
Customer Support ociate 1 - 2 yrs exp US Blended Process Night Shift
Posted on :
15-09-2024
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1 Vacancy
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Job Description
We are looking for enthusiastic Customer Support Associates with 12 years experience to join our Customer Support team. As a Customer Support Associate you will handle user queries via chat call and email. This role requires a proactive attitude excellent communication skills and a customercentric approach.
Responsibilities:
Respond to user queries through chat phone calls and emails in a timely and professional manner.
Provide accurate information and solutions to customer issues.
Document and track user interactions and feedback.
Collaborate with other team members to ensure consistent and highquality support.
Identify and escalate issues that require urgent attention.
Continuously learn about our products and services to better assist customers.
Contribute to process improvements and provide feedback on support tools and procedures.
Simultaneous contribution in R&D and other required projects like gathering and maintaining a database.
Requirements:
Bachelor s degree in any discipline.
1 2 years of Customer Support experience.
Excellent written and verbal communication skills.
- 1 to 2 years experience in an International Blended Process / US Blended Process
Strong problemsolving abilities and attention to detail.
Ability to work in a fastpaced startup environment and adapt to changing priorities.
Customercentric attitude with a passion for helping people.
Basic computer skills and familiarity with CRM software is a plus.
Basic understanding of Microsoft Office Suite.
Location: Work from anywhere in India / Permanently remote India
Working Hours: 9hour shift (Between 5:30 AM 7:30 PM PST)
Working Days: 5 days working (5 Day rotational shifts between Monday to Saturday 2 weekly offs)
What We Offer:
Flexible working hours and remote work options.
Opportunity to grow within a fastpaced startup.
A collaborative and inclusive work culture.
Competitive salary and benefits package.
customer support,communication skills,crm,blended process,chat,email,international voice process,chat process,us process,written communication,english
Employment Type
Full Time
Key Skills
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