IT Helpdesk-Gurgaon

Shift Timings 8 AM 5 PM

Work Location Gurugram
WFH / WFO WFO

Experience 1 2 Years

Skill set in detail

1installation and configuration of various applications.
2Installation and configuration of Operating system with various methods like WDSGHOSTBootable PD etc.
3Engineer ensure proper logging of all issues.
4Document technical knowledge in the knowledge database.
5Should possess the ability to learn and work on changing and emerging technologies. certification in new technologies like Azure AWS etc added advantage.
6keep track of users system issues until they are resolved by adhering to SLA.

Professional Attributes :

1 Good technical skills and a strong basis in current technology
2 Good Communication Skill both written and verbal
3 Should be a TechSavviness
4 Flexible to work in all shift and under pressure situations
5 Good Analytical skill

Key Responsibility :

1 Taking ownership of customer issues reported and seeing problems through to resolution.
2 Researching diagnosing troubleshooting and identifying solutions to resolve system issues.
3 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Requirements

• Strong analytical capabilities ability to interpret data and provides
  

business recommendations to mitigate business and operational

risks

• Flexible to work in 24*7 model flexible shift and week offs
  

Benefits