Return Agent - Customer Service
Return Agent - Customer Service
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Drivo Rent A Car is a leading player in the car rental industry we are committed to delivering topnotch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized.
Why Choose Drivo Rent A Car
Exciting Opportunities:
Enjoy competitive compensation opportunities for advancement within the company.
Positive Work Environment:
Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role.
The ideal candidate possesses the following attributes:
Strong attention to detail and organizational skills
Exceptional customer service and communication abilities
Familiarity with video inspection processes
Basic photography skills for capturing preexisting conditions
Ability to manage traffic flow efficiently
What you will do:
Greet customers dropping off rental cars with a warm smile
Secure vehicle keys confirm documentation and perform necessary checks
Perform video inspections for damages and remind customers to check for personal belongings
Identify and lost items found in the vehicle with detailed information
Park units requiring service in designated areas and inform the Service Supervisor
Thoroughly review cars for damage upon return open and file claims promptly
Control traffic flow as a guide for incoming and outgoing rental cars
Ensure highquality video checkout processes
Record preexisting conditions by capturing additional photos
Assist customers with inquiries about car features and conditions
Inform customers of return policies (e.g. No Smoking No Pet Hair Gas etc.)
About you:
High school diploma or GED
Minimum 1year customer service
Must be at least 21 and have a valid drivers license with a clean driving record
Ability to follow defined service processes
Must be willing to wear company uniforms
Ability to communicate in English speaking other languages including Spanish is a plus
Position available at LGA JFK and Newark airport locations.
Job Type: Fulltime
Salary: From $18.00 per hour $20.00 per hour up to $1500 bonuses
Expected hours: 40 per week
Exceptional interpersonal and relationship building skills Strong verbal and written communication skills Strong organizational skills and the ability to multi-task Ability to manage stressful or unusual situations to maintain good customer service Candidates ability to learn about the customer s rental needs and work to upgrade them to a more premium vehicle and additional services that will enhance their experience. Excellent training sessions are provided Minimum 1-year customer service or sales experience Must be at least 21 and have a valid driver's license with a clean driving record Experience meeting sales quotas or working in highly commissioned positions preferred Ability to follow defined service and sales processes Must be willing to wear company uniforms Ability to communicate in English, speaking other languages including Spanish is a plus
Employment Type
Full Time
