IT Maintenance Engineer

About the department:

IT Dept. is responsible for IT infrastructure and Business system such as desk help network constructure information security and sales management system etc.

About the role:

We are currently looking for an IT MaintenanceEngineer to join our team based in BYD Europe Office Hoofddorp. The role is responsible for the implementation and maintenance of the IT infrastructure of the BYD Europe business and providing and maintaining system support services & administration for the groups computer infrastructure and various software & systems.

Main responsibilities:

• Respond to technical support calls from other staff members or clients and communicate how to resolve issues.
• Diagnose and troubleshoot system and network problems software faults or hardware complications.
• Support the rollout of new applications.
• Keep a record of issues along with solutions to refer back to in future instances.
• Diagnosing and troubleshooting software and hardware issues.
• Management of the IT inventory including hardware items as well as software licenses and warranties.
• Cooperating with the HQ IT team to implement network security.
• Efficiently and effectively responding to requests for IT support and providing solutions by cooperating with the HQ IT team.
• Serving as the first point of contact for IT support within the organization.
• Preparing computers/laptops and other IT equipment for employees and managing computers and other IT office equipment.
• Other related activities and contingent assignments.

Qualification and requirements:

• Bachelors degree in computer science or ITrelated majors.
  3 years of IT Supportrelated work experience.
  Fluent English language skills.
  Chinese speaking is beneficial.
  Excellent communication and organization skills.
  Independent problemsolving and decisionmaking skills

We offer:

• Job in a fast developing company which embodies sustainable and forwardthinking technology.
• Performance and experience based competitive remuneration commuting allowance.
• Team building events and employee learning opportunities.

About BYD

BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 220000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem. BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.