drjobs Customer Experience Engineer

Customer Experience Engineer

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Job Location drjobs

Arnhem - Netherlands

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

DescriptionAs a Customer Experience / Support Engineer at our company your key responsibilities will include:

  • Researching diagnosing troubleshooting and resolving customer issues promptly and accurately.
  • Providing 2nd and 3rd level support for complex and technologyspecific issues related to our products and platform.
  • Following standard procedures to escalate unresolved issues to appropriate internal departments.
  • Monitor and proactively solve issues within our cloud platform.

Qualifications

  • Minimum 2 years of relevant experience.
  • MS/BS degree in Computer Science Engineering or equivalent preferred.
  • Excellent written and verbal communication skills in English; knowledge of Dutch is a plus.
  • Experience with service and application support.
  • Familiarity with ITSM applications and support processes (ITIL).
  • Proficiency in Atlassian products (JIRA Confluence and Bitbucket).
  • Knowledge of Networking Cloud platforms (Azure) and cybersecurity experience is a plus.
  • Familiarity with Linux and Windows server environments.
  • Knowledge of SQL and scripting.
  • Familiarity with Kubernetes clusters.
  • Experience in deploying microservices using Helm charts is a plus.

Employment Type

Full Time

Company Industry

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