Salesforce OMS Architect
Salesforce OMS Architect
Posted on :
13-09-2024
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Job Description
Position Overview:
We are seeking an experienced Salesforce OMS Consultant/Architect to join our team and help drive the design implementation and optimization of the Salesforce Order Management System (OMS) for our organization. The ideal candidate will have extensive experience working with Salesforce particularly Salesforce OMS and possess deep knowledge of order lifecycle management fulfillment processes and integration with other systems.
The role will focus on translating business requirements into scalable efficient Salesforce OMS solutions while working closely with stakeholders across business and technical teams.
Key Responsibilities:
- Salesforce OMS Implementation: Lead or assist in the fullcycle implementation of Salesforce Order Management System (OMS) including requirement gathering design configuration testing and deployment.
- Order Lifecycle Management: Configure and manage the endtoend order lifecycle including order capture order fulfillment returns and exchanges.
- Stakeholder Collaboration: Collaborate with business stakeholders to understand and document requirements related to order management fulfillment and customer service operations.
- Integration: Work with crossfunctional teams to integrate Salesforce OMS with other platforms such as ERP systems payment gateways logistics providers and CRM platforms to ensure seamless data flow and operational efficiency.
- Custom Development: Provide guidance on leveraging Salesforcenative features and where necessary customize using Apex Visualforce and Lightning components.
- Optimization: Identify and implement opportunities to improve the overall order management process enhance user experience and reduce operational bottlenecks.
- Training and Support: Conduct training for endusers and internal teams on Salesforce OMS functionality. Provide ongoing technical support and troubleshooting.
- Best Practices: Ensure that solutions are developed in line with Salesforce best practices and adhere to security and compliance standards.
- Reporting and Analytics: Design and develop reports and dashboards to track key order management metrics (e.g. order status fulfillment rates customer satisfaction).
Qualifications:
- Experience: 5 years of experience in Architecting Salesforce with at least 2 years of handson experience in Salesforce Order Management (OMS) implementation.
- Salesforce Certifications: Salesforce Certified Administrator Salesforce Certified Platform Developer I
- PREFERRED CERTS: PDII and Salesforce Order Management Certification (preferred).
- Technical Skills: Proficiency in Salesforce configuration Apex Visualforce and Lightning Web Components. Experience with integration tools like MuleSoft REST/SOAP APIs and middleware solutions.
- Order Management Expertise: Deep understanding of order lifecycle management fulfillment processes shipping inventory management and payment handling within an enterprise environment.
- Business Process Knowledge: Knowledge of B2B and B2C commerce processes supply chain management and ecommerce operations.
- Analytical Skills: Strong analytical and problemsolving skills with the ability to translate business needs into technical solutions.
- Collaboration: Experience working with crossfunctional teams including sales customer service IT and operations to deliver endtoend solutions.
- Communication: Excellent verbal and written communication skills. Able to clearly articulate technical solutions to nontechnical stakeholders.
- Agile Methodology: Familiarity with Agile development practices and tools like Jira Confluence or similar.
Preferred Qualifications:
- Experience in industries such as retail ecommerce manufacturing or logistics.
- Experience with Salesforce Commerce Cloud B2B Commerce or other commercerelated platforms.
- Familiarity with payment processing systems shipping carriers and warehouse management systems (WMS).
OTHER:
No other fulltime commitments ready to engage in exciting technical consulting projects with our diverse portfolio of clients.
LOCATION Remote
BENEFITS FOR W2 EMPOYEES:
- Competitive salary and performancebased bonuses
- Health dental and vision insurance long/short term disability life insurance
- Paid time off (PTO)
- Remote work opportunities and flexible working hours
- Opportunities for professional growth and certification
- 401K
EMPLOYMENT TYPE Acceptable as either W2 or 1099 may consider 3rd party.
Employment Type
Full Time
Key Skills
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