Desk Side Support Engineer mwd

We at LAN IT 24 are currently looking for Deskside Services Engineer

Start: ASAP

Full time (MonFri/40 hour ) 100% Onsite

Desktop Technician will provide day to day localremote desktop support receive answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system.

Tasks

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple pc users.
• Install upgrade support and troubleshoot for printers computer hardware.
• Performs general preventative maintenance tasks on computers laptops printers.
• Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
• This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Bachelor Degree or equivalent in Computer Science or related field.
• CompTIA A Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months years of IT experience.
• Windows 710 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
• Proven analytical troubleshooting and problem solving skills.
• Proven ability to multitask effectively determine priorities and meet SLAs.
• Excellent communication relationshipbuilding and internal customer service skills.
• Adaptable and flexible in a fastchanging industry and work environment.
• Willing to work offhours and weekends when required for projects or emergency support.
• Must have knowledge of English & Local Language (Swedish C1) (written and verbal)