Modern Workplace yst

Go Global: Innovate as a Modern Workplace Analyst Today!

Seize the opportunity to excel in an international position without the need to hop on a plane or uproot your life. As a Modern Workplace Azure in the IT Consulting industry youll conquer the global field right from your home country. Join our client s team and deliver cuttingedge technical solutions on the Microsoft Azure Platform. Leverage industry best practices and LAB3s unique products to build deploy and architect client data environments. Operate on a 24x7 shift basis and make a lasting impact across borders. This is your chance to elevate your career and make your mark on the world stage.

Task Tackler: Conquer IT Challenges

• Act as a customer advocate by responding promptly to requests for technical assistance in person via phone or electronically.
  
• Install and support user licensing including Azure AD M365 & Office 365 MS Teams SNOW and corporate apps and configure web gateways.
  
• Follow standard Level 1 and 2 service desk procedures escalating to Level 3 if necessary.
  
• Diagnose and resolve technical hardware and software issues both onsite and by phone.
  
• Research solutions using available information resources.
  
• Advise users on appropriate actions including providing education when needed.
  
• Log all service desk interactions and document issue resolutions using the ITSM system.
  
• Maintain an accurate inventory of all hardware software resources and parts.
  
• Administer ITSM software.
  
• Identify and effectively prioritize situations requiring urgent attention.
  
• Track and route problems and requests documenting resolutions.
  
• Stay current with system information changes and updates.
  
• Guide users with simple stepbystep instructions both on the phone and via remote technologies.
  
• Record technical issues and solutions in logs.
  
• Provide permissions for mailboxes and calendars.
  
• Create and disable AD accounts and update distribution lists (DLs).
  
• Provide network drive permissions.
  
• Support remote users.
  
• Adhere strictly to all LAB3 s Information Security Management System policies and procedures.
  

Requirements

Unlock the Keys to Tech Mastery

• IT Service Desk Practices: Proficiency in IT service desk operations and best practices.
  
• Configuration and Troubleshooting: Experience with desktop and notebook hardware and software.
  
• Device Management: Knowledge of Windows desktops and notebooks as well as iOS devices in a networked environment.
  
• Microsoft Office 365 Suite: Familiarity with Office 365 Teams SharePoint OneDrive Exchange AD and Outlook.
  
• Autopilot and Intune: Experience with Autopilot and Intune.
  
• SCCM/SOE: Proficiency with System Center Configuration Manager (SCCM) and Standard Operating Environments (SOE).
  
• Networking: Understanding of TCP/IP networking and related network services (e.g. DNS SMTP DHCP).
  
• Hardware Configuration: Experience with configuring and supporting desktops laptops printers and mobile devices.
  
• Active Directory: Knowledge of Active Directory concepts and administration.
  
• Onsite Support: Preferred experience in providing onsite support.
  
• Outlook and Exchange: Familiarity with Outlook in a Microsoft Exchange environment.
  
• Operating Systems: Knowledge of Windows Linux and HyperV.
  
• WiFi Devices: Experience with WiFienabled devices.
  
• ServiceNow: Familiarity with the ServiceNow Customer Service Management tool.
  
• Monitoring Tools: Experience with Nagios monitoring tools.
  
• KQL: Knowledge of Kusto Query Language (KQL).
  
• SQL Scripting: Proficiency in SQL scripting.
  
• Windows Operating Systems: Experience with Windows OS versions XP 7 8 10 and 11.
  
• Microsoft Office Suites: Familiarity with Microsoft Office suites (and Office 365).
  
• Azure AD and Exchange: Knowledge of Azure AD and Exchange environments.
  
• Windows Server and Exchange: Experience with Windows Server and Exchange (2003/2008/2010/2012).
  
• Backup Systems: Familiarity with backup systems and software (AvePoint & Azure).
  

Benefits

Tech Perks: Upgrade Your WorkLife Balance

• HMO coverage upon regularization
  
• Competitive Package
  
• Hybrid work arrangement (with the flexibility of WFH)
  
• Prime office locations (Makati)
  
• Day shift schedule
  
• Direct exposure to international clients
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Access to topoftheline facilities and technologies in EMAPTA office
  
• Exposure to worldclass highlevel management from foreign direct superior
  
• Standard government and Emapta benefits
  
• Wellequipped modern and accessible offices
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Up skilling: Emapta Academy
  

Powering Fearless Growth with CuttingEdge Cloud Solutions

Our client empowers government and business entities to accelerate transform and grow fearlessly through controlled automated and scalable cloud technology. Founded in Australia in 2017 our client has experienced rapid growth expanding into New Zealand by mid2021. As one of the largest Azure engineering practices in Australasia with over 250 skilled employees they consistently rise to the challenge delivering exceptional results. With Microsoft as their anchor cloud partner our client focuses on product innovation to drive greater value for customers. Notably they offer worldleading readymade solution frameworks that provide speed and certainty in cloud transformation.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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