Customer Service
Customer Service
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Job Description
A Customer Service Associate with our company plays a key role in connecting with customers who reach out for help. They handle a range of tasks from taking orders to updating shipment statuses. Often they also address and resolve customer concerns and complaints. Whether its providing an estimated delivery time or assisting with product returns these representatives are dedicated to offering support.Customer Service Associates assist with many different customer requests throughout the day. Its important for these individuals to maintain a friendly demeanor with a flexible approach to problem solving.
Are you passionate about helping others and ready to make a difference Join our dynamic team as a Customer Service Associate! In this role youll engage directly with customers providing them with outstanding support and solutions. Whether youre guiding them through their orders updating shipment statuses or resolving concerns youll have the chance to make every interaction a positive experience. If youre enthusiastic adaptable and committed to delivering exceptional service wed love to hear from you. Apply today and become a vital part of a team that values your skills and fosters growth!
Job Responsibilities
- Answering customer questions
- Listening to and resolving customer complaints
- Taking orders
- Processing returns
- Checking shipping statuses
- Processing billing
- Checking on fees and charges
- Giving customers detailed information on products and services
- Following scripted conversations for routine caller needs
- Helping customers resolve service issues
- Checking on the status of customer accounts
- Canceling product orders
- Updating customer accounts
- Referring customers to supervisors or specialists as needed
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
