ServiceNow HRSD Consultant ID2316

As a ServiceNow HRSD Consultant you will:

• Leverage your rich experience in HR Service Delivery (HRSD) modules to drive process improvements and system enhancements.
  
• Create and manage HR catalog items categories and services to streamline HR operations.
  
• Work on catalog UI policies and client scripts to enhance user experience and functionality.
  
• Configure and implement HR services case creation processes and workflows to ensure smooth HR operations.
  
• Redesign process flows and forms based on new business requirements ensuring optimized and scalable solutions.
  
• Develop and maintain HR profiles document templates and PDF templates for consistent HR service delivery.
  
• Work on the Employee Service Portal and other employeefacing interfaces ensuring seamless integration with HR services.
  
• Implement and document technical solutions for HR catalog items and case management processes.
  

What You Bring to the Table:

• Minimum of 5 years of handson experience with ServiceNow HRSD modules including catalog items UI policies and client scripts.
  
• Expertise in configuring HR case creation onboarding processes payroll services and HR assignment rules.
  
• Experience in designing and implementing HR templates HR case templates and HR criteria.
  
• Familiarity with ITSM reporting and integrations in ServiceNow with the ability to bridge HRSD and ITSM functions.
  
• Strong understanding of HRrelated workflows including matching rules and assignment configurations.
  
• ServiceNow certifications such as Certified System Administrator Certified Application Developer and CIS in HRSD module.
  

You should possess the ability to:

• Configure and optimize HR workflows ensuring alignment with business needs and improving overall efficiency.
  
• Troubleshoot and resolve HRSDrelated issues independently adhering to SLAs and ensuring firstcall resolution.
  
• Provide oncall escalation support and handle L3level support for complex issues and incidents.
  
• Mentor and train junior team members and new hires contributing to the knowledge base and internal training programs.
  
• Work collaboratively with crossfunctional teams to ensure seamless HR service delivery.
  
• Contribute to proposals and service improvement plans driving business outcomes and enhancing customer satisfaction.
  

What we bring to the table:

• A dynamic collaborative work environment focused on innovation and continuous learning.
  
• Opportunities for career growth and professional development through mentoring and training programs.
  
• Access to the latest tools and technologies in ServiceNow HRSD to drive impactful solutions.
  
• The chance to work on valueadding activities such as knowledge base management service improvements and coaching.
  

As a ServiceNow HRSD Consultant, you will: Leverage your rich experience in HR Service Delivery (HRSD) modules to drive process improvements and system enhancements. Create and manage HR catalog items, categories, and services to streamline HR operations. Work on catalog UI policies and client scripts to enhance user experience and functionality. Configure and implement HR services, case creation processes, and workflows to ensure smooth HR operations. Redesign process flows and forms based on new business requirements, ensuring optimized and scalable solutions. Develop and maintain HR profiles, document templates, and PDF templates for consistent HR service delivery. Work on the Employee Service Portal and other employee-facing interfaces, ensuring seamless integration with HR services. Implement and document technical solutions for HR catalog items and case management processes. What You Bring to the Table: Minimum of 5+ years of hands-on experience with ServiceNow HRSD modules, including catalog items, UI policies, and client scripts. Expertise in configuring HR case creation, onboarding processes, payroll services, and HR assignment rules. Experience in designing and implementing HR templates, HR case templates, and HR criteria. Familiarity with ITSM, reporting, and integrations in ServiceNow, with the ability to bridge HRSD and ITSM functions. Strong understanding of HR-related workflows, including matching rules and assignment configurations. ServiceNow certifications such as Certified System Administrator, Certified Application Developer, and CIS in HRSD module. You should possess the ability to: Configure and optimize HR workflows, ensuring alignment with business needs and improving overall efficiency. Troubleshoot and resolve HRSD-related issues independently, adhering to SLAs and ensuring first-call resolution. Provide on-call escalation support and handle L3-level support for complex issues and incidents. Mentor and train junior team members and new hires, contributing to the knowledge base and internal training programs. Work collaboratively with cross-functional teams to ensure seamless HR service delivery. Contribute to proposals and service improvement plans, driving business outcomes and enhancing customer satisfaction. What we bring to the table: A dynamic, collaborative work environment focused on innovation and continuous learning. Opportunities for career growth and professional development through mentoring and training programs. Access to the latest tools and technologies in ServiceNow HRSD to drive impactful solutions. The chance to work on value-adding activities such as knowledge base management, service improvements, and coaching.