Tier 1 Desktop Technician CTP
Tier 1 Desktop Technician CTP
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Job Description
Job Title: Junior Desktop Support Technician (Tier 1)
Location: Central Cape Town
Contract Type: Contractual (Immediate Start)
Salary: R15000 per month
Overview: We are seeking three motivated Junior Desktop Support Technicians with at least one year of desktop support experience to join our team in Central Cape Town on a contractual basis. As a Tier 1 Desktop Technician you will be responsible for providing essential support to our users handling laptop troubleshooting and ensuring the smooth operation of IT services.
Key Responsibilities:
- Laptop Troubleshooting: Diagnose and resolve hardware and software issues on laptops.
- Basic Onsite User Support: Provide onsite assistance to users for ITrelated issues including but not limited to software installations and system configurations.
- New User Setups: Set up new users with their IT equipment including configuring desktops laptops and peripherals.
- Courier Services Organization: Arrange for the delivery and collection of new equipment to and from end users.
- Warranty Calls Logging: Manage warranty calls with hardware vendors to ensure timely repairs or replacements of faulty equipment.
Requirements:
- Experience: Minimum of 1 year of desktop support experience in a professional environment.
- Technical Skills: Basic understanding of hardware and software troubleshooting installation and maintenance.
- Communication: Strong verbal and written communication skills.
- Organizational Skills: Ability to manage multiple tasks efficiently and effectively.
- Customer Service: Demonstrated commitment to providing excellent user support.
- Availability: Must be able to start immediately and work onsite.
Desirable Skills:
- Certifications: Relevant IT certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus but not required.
- ProblemSolving: Ability to think critically and troubleshoot complex issues.
Remote Work :
No
Employment Type
Full Time
