Tier 1 Desktop Technician CTP

Job Title: Junior Desktop Support Technician (Tier 1)

Location: Central Cape Town

Contract Type: Contractual (Immediate Start)

Salary: R15000 per month

Overview: We are seeking three motivated Junior Desktop Support Technicians with at least one year of desktop support experience to join our team in Central Cape Town on a contractual basis. As a Tier 1 Desktop Technician you will be responsible for providing essential support to our users handling laptop troubleshooting and ensuring the smooth operation of IT services.

Key Responsibilities:

• Laptop Troubleshooting: Diagnose and resolve hardware and software issues on laptops.
• Basic Onsite User Support: Provide onsite assistance to users for ITrelated issues including but not limited to software installations and system configurations.
• New User Setups: Set up new users with their IT equipment including configuring desktops laptops and peripherals.
• Courier Services Organization: Arrange for the delivery and collection of new equipment to and from end users.
• Warranty Calls Logging: Manage warranty calls with hardware vendors to ensure timely repairs or replacements of faulty equipment.

Requirements:

• Experience: Minimum of 1 year of desktop support experience in a professional environment.
• Technical Skills: Basic understanding of hardware and software troubleshooting installation and maintenance.
• Communication: Strong verbal and written communication skills.
• Organizational Skills: Ability to manage multiple tasks efficiently and effectively.
• Customer Service: Demonstrated commitment to providing excellent user support.
• Availability: Must be able to start immediately and work onsite.

Desirable Skills:

• Certifications: Relevant IT certifications (e.g. CompTIA A Microsoft Certified Professional) are a plus but not required.
• ProblemSolving: Ability to think critically and troubleshoot complex issues.

Remote Work :

No