Level 1 Support Engineer
Level 1 Support Engineer
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Job Description
A Level One Engineer in a Service Desk role is typically an entrylevel position in IT support. This role involves providing basic technical support to endusers resolving common issues and escalating more complex problems to higherlevel support.
Experience Level:
- EntryLevel: Generally 12 years of experience in IT support or a related field.
- Internship or Prior Experience: Some positions may require prior experience through internships parttime jobs or relevant coursework.
Required Skills and Certifications:
- Technical Skills:
- Basic understanding of computer hardware software and networking concepts.
- Familiarity with operating systems (Windows macOS Linux).
- Knowledge of common software applications (Microsoft Office email clients etc.).
- Basic troubleshooting skills for common issues (password resets printer issues connectivity problems).
- Preferred Certifications:
- CompTIA A: A foundational certification that covers essential IT skills including troubleshooting networking and security.
- ITIL Foundation: An understanding of IT service management best practices focusing on delivering quality IT services.
- Microsoft Certified: Fundamentals: Certifications like Microsoft 365 Fundamentals or Azure Fundamentals can be beneficial.
- Soft Skills:
- Strong communication skills for effectively interacting with endusers.
- Problemsolving abilities and a customerfocused approach.
- Ability to work under pressure and manage multiple tasks simultaneously.
Typical Responsibilities:
- Providing firstlevel support to users via phone email or chat.
- Logging and categorizing support requests in a ticketing system.
- Resolving or escalating issues according to defined procedures.
- Assisting with user account management (password resets access requests).
- Documenting solutions and maintaining knowledge bases.
Market Related Medical Insurance Group Life Cover
Remote Work :
No
Employment Type
Full Time
