Desktop Support Engineer

Job Description:

The Desktop Support Engineer will be responsible for providing technical support to endusers troubleshooting hardware and software issues and ensuring the smooth operation of desktop systems. This role requires a strong understanding of desktop operating systems networking basics and excellent problemsolving skills.

Key Responsibilities:

• Provide technical support to endusers via phone email or inperson.
• Troubleshoot and resolve hardware software and network connectivity issues.
• Install configure and maintain desktop operating systems Windows macOS and applications.
• Manage user accounts and permissions in Active Directory.
• Set up and configure new workstations laptops and peripheral devices.
• Assist with software installations updates and patches.
• Perform regular system maintenance and updates to ensure optimal performance.
• Document support requests solutions and processes in the helpdesk system.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and guidance to endusers on the use of hardware and software.
• Assist with IT projects including upgrades migrations and deployments.

Qualifications:

• Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
• 24 years of experience in desktop support or a related role.
• Proficiency in Windows and macOS operating systems.
• Experience with Active Directory Microsoft Office 365 and remote desktop tools.
• Strong understanding of networking concepts TCP/IP DNS and or DHCP.
• Excellent troubleshooting and problemsolving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with helpdesk ticketing systems.
• Certifications such as CompTIA A Network or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Remote Work :

No