Customer Support Representative
Customer Support Representative
Posted on :
17-09-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
17-09-2024
Job Description
Customer Support Representative Toledo Ohio 43659 HYBRID
Shift Monday to Friday 08:00 am to 05:00 pm
Hybrid Schedule. Onsite Tuesday Wednesday and Thursday. Remote Monday and Friday.
JOB DESCRIPTION:
- The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customer
- This position engages and collaborates with external customers and internal partners to make our clients the supplier of choice.
- The Customer Associate is a team player adaptable to change and is an active learner who seeks out and learns market trends and behaviors.
- This role is part of Customer Operations within the Supply Chain Team.
JOB RESPONSIBILITIES
- Service our Customers.
- Deliver consistent service to our customers.
- Maximize every opportunity to sell to the customer.
- Take proactive actions to meet customer needs and concerns creating win/win solutions.
- Enter orders accurately.
- Develop close relationships with our customers and understand what it takes to ensure their success.
- Develop customer trust by consistently following through on actions and operating with integrity.
- Leverage relationships to obtain outsidein market insights.
- Leverage product training opportunities.
- Operate in a Waste Free Environment.
- Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment.
- Identify and take action to eliminate nonvalue added activities within day to day operations.
- Identify opportunities for develop maintain and execute Standard Work.
- Understand and promote the use of customer tools and technology.
- Live the Safety stand adhere to the safety responsibilities.
- Implement a personal safety action plan and review with leader.
- Adhere to the companys safety policies at all times.
Minimum Qualifications:
- High school degree Associates or Bachelors degree preferred.
- SAP experience desired.
- Previous experience in an everchanging fastpaced customer service environment.
- Previous experience creating solutions in the best interest of the company and the customer.
- Able to multitask
- Professional on the phone
- Able to limit distractions
- Previous customer service experience (phone or in person)
- Good computer skills
Knowledge Skills & Abilities
- Fluency in Microsoft Applications (Word Excel Outlook).
- Knowledge of building materials industry preferred.
- Supply Chain knowledge.
- Strong oral & written communication and listening skills.
- Supportive and adaptive to a change management initiatives.
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Employment Type
Full Time
Key Skills
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