Employee Relations Manager
Employee Relations Manager
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Job Description
Job Summary: The Employee Relations Manager is responsible for managing employee relations programs and initiatives that foster a positive work environment enhance employee satisfaction and ensure compliance with employment laws and regulations. This role involves handling employee concerns mediating disputes conducting investigations and providing guidance to managers and employees on best practices for maintaining a fair and respectful workplace. The Employee Relations Manager works closely with HR leadership legal counsel and other stakeholders to support the organizations goals and promote a culture of engagement and inclusivity.
Key Responsibilities:
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Employee Relations Strategy:
- Develop and implement employee relations strategies that align with the organizations goals and values.
- Collaborate with HR leadership to create and maintain policies and procedures that promote positive employee relations and address workplace issues effectively.
- Monitor employee relations trends and provide insights and recommendations to HR leadership for continuous improvement.
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Employee Conflict Resolution:
- Serve as the primary point of contact for employee concerns complaints and grievances ensuring timely and fair resolution.
- Conduct thorough investigations into employee complaints including allegations of harassment discrimination and other workplace issues.
- Mediate disputes between employees or between employees and management providing guidance on conflict resolution techniques.
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Policy Development and Compliance:
- Develop update and enforce HR policies and procedures to ensure compliance with federal state and local employment laws and regulations.
- Advise managers and employees on policy interpretation and application ensuring consistency and fairness across the organization.
- Stay informed about changes in employment laws and regulations and update policies and procedures accordingly.
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Employee Engagement and Retention:
- Work closely with HR and management teams to develop and implement initiatives that enhance employee engagement satisfaction and retention.
- Conduct exit interviews to identify reasons for employee turnover and make recommendations for improving retention.
- Analyze employee engagement data and feedback to identify trends and areas for improvement and develop action plans to address concerns.
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Training and Development:
- Design and deliver training programs for managers and employees on topics such as conflict resolution effective communication workplace ethics and compliance.
- Provide coaching and support to managers on handling employee relations issues performance management and disciplinary actions.
- Ensure that employees are aware of their rights and responsibilities under company policies and employment laws.
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Investigation and Documentation:
- Conduct investigations into employee complaints and workplace incidents including gathering evidence interviewing witnesses and documenting findings.
- Prepare comprehensive reports on investigation outcomes and recommend appropriate actions including disciplinary measures or policy changes.
- Maintain accurate and confidential records of employee relations issues investigations and resolutions.
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Legal and Regulatory Compliance:
- Ensure that all employee relations practices comply with federal state and local employment laws and regulations including EEO ADA FMLA and others.
- Work with legal counsel to address complex employee relations issues and mitigate potential legal risks.
- Prepare and submit required compliance reports and documentation to regulatory agencies as needed.
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Continuous Improvement:
- Stay current with industry trends best practices and emerging issues in employee relations.
- Participate in professional development and training to enhance employee relations skills and knowledge.
- Contribute to the continuous improvement of employee relations programs processes and tools.
Qualifications:
- Bachelors degree in Human Resources Business Administration or a related field; Masters degree preferred.
- 5 years of experience in employee relations HR management or a related role.
- Strong knowledge of employment laws regulations and HR best practices.
- Proven experience in conducting investigations resolving conflicts and handling complex employee relations issues.
- Excellent communication interpersonal and mediation skills with the ability to build trust and credibility with employees and managers.
- Strong analytical and problemsolving skills with the ability to make datadriven decisions.
- Proficiency in using HRIS systems and other HR tools for tracking and managing employee relations activities.
Employment Type
Full Time
