Junior IT Support Specialist

Who we are

the worlds smallest book at Catawiki we come across exceptional objects such as these every day.

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75000 special objects in auction every week each reviewed and selected by one of Catawikis hundreds of inhouse experts specialised in Art Design Jewellery Fashion Classic Cars Collectables and many more.

Weve sold 10 million unique items to date and its our mission to become the worlds most popular auction destination for special objects.

Were an innovative pioneering and fastgrowing scaleup. If you think you can make a difference to our team go ahead and apply.

How we work

As a Junior IT Application & Support Specialist youll gain valuable experience in a dynamic IT environment. Youll play a key role in ensuring smooth IT operations by supporting a variety of internal teams across the company. Your responsibilities will include taking over tasks previously handled by our external reverse logistics vendor contributing directly to employee lifecycle processes like onboarding and offboarding and providing essential IT support. This role is ideal for recent graduates individuals with up to one year of IT support experience or those looking to pivot into the IT field.

What youll do

Onboarding

• Ensure that the new IT equipment for new employees is ready including the availability of needed accessories such as cables keyboards etc ensuring a smooth and efficient onboarding experience.

• Manage the logistics of the hardware logistics including the preparation distribution and tracking of employee IT assets such as macbooks peripherals and accessories.

• Provide immediate support for any onboardingrelated issues.

• Maintain accurate documentation of onboarding processes and ensure all tickets are resolved properly.

  Offboarding

• Handle offboarding logistics by coordinating the return of companyowned devices and equipment with the leaving employees on time and efficiently.

• Communicate clearly with departing employees and managers to ensure an organized offboarding process.

• Audit and ensure completion of all offboarding tasks.

Logistics & Asset Management

• Take full responsibility for managing IT hardware logistics including handling repairs replacements and tracking asset inventory.
• Improve inventory control processes to ensure precise tracking of IT assets.
• Work closely with external vendors to manage equipment returns and replacements.
• Identify and work with the vendors to ensure we always have the best pricing/quality offers.
• Manage the stock of IT assets in our offices.

Collaboration with other teams/team members. Working closely with:

• Employees and new joiners (remote or not).
• Their managers.
• The IT team members responsible for configuring laptops and managing the necessary IT and application access for various teams.
• External vendors for the procurement of IT accessories.
• Logistics vendors for the Macbooks fleet.
• Logistics/shipment providers such as DHL Fedex etc.

What youll bring

This role would be ideal for someone wanting to make a start in their IT career. Our ideal profile would look something like this:

• A handson mentality with a willingness to be physically present in the office four days a week to provide inperson support.
• A strong sense of responsibility and attention to detail with the ability to manage multiple tasks.
• A customerserviceoriented mindset with a proactive approach to solving problems.
• Excellent organizational skills with the ability to prioritize tasks and manage hardware inventory effectively.
• Strong interpersonal skills with a positive and collaborative attitude allowing you to build strong relationships across teams.
• Resilience under pressure with the ability to multitask and manage your time effectively.
• Excellent communication skills in English both written and verbal (additional European languages are a plus).
• Strong problemsolving skills with a desire to understand and address the root causes of technical issues.
• A passion for learning with a commitment to staying updated on IT trends and technologies.

Heres what we can offer you

This is your chance to join our mission to fulfill peoples passions as part of a young and dynamic organization. Youll be part of an enthusiastic highly motivated team of 800 Catawikians.

Additionally you can expect:

• A challenging role in a diverse international and fastgrowing organisation with over 50 nationalities.
• Regular fun activities both on and offline e.g summer parties boat rides and regular team events.
• Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
• Hybrid ways of working between home and office. We offer remote and activitybased working suited to the team and individual responsibilities
• We care about our teams wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services singlesession therapy wellness support and more.
• Tailored learning and development opportunities to support your personal and professional growth;

We want to help you celebrate special occasions in life by:

• Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
• Extra days of annual leave for work anniversaries at 3 5 8 and 10 years;
• Additional leave allowances for important life events such as moving engagement & marriage;
• Each year Catawikians get an additional days leave to Pursue their Passion!

Please note that our benefits offering changes depending on which country you are employed in. For our countryspecific offering please ask your recruiter.

Our commitment to you

Catawikis eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queerfriendly work environment committed to making every Catawikian feel welcomed and empowered. Whatever your story we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives weve launched were open to ideas on ways we can continue to support the humanitarian effort.

Our offices and way of working

We have sensational offices in Amsterdam Paris and Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days roughly 40% of your working time to collaborate and connect with each other. The exception is of course if the job description specifically states that the role is 100% remote as some experts and sales positions are.

Interested

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .

If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.