Pre-Sales Engineer
Pre-Sales Engineer
Posted on :
11-09-2024
Employer Active
1 Vacancy
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Job Description
- Present the product effectively to prospective customers through live demos webinars and technical workshops.
- Answer customer queries via email and chat channels respond to RFPs / tenders and prepare quotes
- Followup on leads with customers and partners.
- Coordinate with customers and internal teams for postproduction change requests and product feature requests.
- Exchange with product management and marketing about our products technologies and services and contribute to further developing our solutions through customer feedback.
- Support in writing technical documentation to ensure our product knowledge remains uptodate
- Understand competitor offerings and provide input to the sales team on product positioning and differentiation.
Requirements
Desired Skills and Experience/Requirements:
- Bachelor s Degree in Computer Science Software Engineering IT or related engineering fields.
- At least 2 years of experience in the Contact Center industry ideally in presales or Requirements Engineering or in another engineering function.
- Knowledge of networks contact center technologies and call flows.
- Experience in analysis of requirements proposal preparation responding to RFPs / demos and conducting POCs.
- Excellent communication (English written and verbal) & presentation skills.
- Flexibility and the ability to prioritize and handle multiple work assignments simultaneously.
- Knowledge of MS Office (MS Word excel project Visio and PPT).
Nice to have
- Experience with enterprise SaaS applications (architecture business model pricing)
- Experience with Omnichannel or Chatbot solutions
- Fluency in Arabic and French
Benefits
- Be part of a highly dedicated international and fastgrowing IT company
- An openminded company culture where you are respected as an individual
- We welcome candidates who are passionate about working in an international dynamic and fastpaced environment and who are excited about the opportunity to make a significant impact on our company s growth and success.
Employment Type
Full Time
Key Skills
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