Technical Support Specialist
Technical Support Specialist
Posted on :
11-09-2024
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1 Vacancy
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Job Description
Technical Support Specialist
Location: Pensacola FL
Must have Top Secret Security Clearance
Node is supporting a U.S. Government customer on a large missioncritical development and sustainment program to design build deliver and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.
Node is seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks in support of operations production and test environments.
Requirements
Required Skills:
U.S. Citizenship
Must have an active/current Top Secret clearance with SCI eligibility.
Must be able to obtain DHS Suitability
6 years of directly relevant experience
Experience and/or familiarity with one or more of the following: Solaris AIX Red Hat IRIS Microsoft Windows (2000 XP 2003) VMware SharePoint Citrix.
Experience with monitoring system health and status.
Experience documenting problems and resolutions through a tracking program.
Experience performing various administrative duties and providing technical assistance with the supervision of a team leader to remotely located users.
Tier I experience: General troubleshooting triage or performance of specific tasks (i.e. user account creation password resets/unlocks share drive access remote software installations).
Desired Skills:
Experience interfacing with the following groups: software development testing integration deployment sustainment maintenance etc.
Experience working in an Agile environment desired
Experience with ITIL methodology desired.
Experience and/or familiarity with one or more of the following shell scripts: Bourne C Krone Bash Perl etc.
Experience and/or familiarity with one or more of the following: TCP/IP Cisco switches and routers VLAN firewall VPN storage arrays (RAID Blades) etc.
Experience performing incident response (tiered support model) using an Incident Management System.
Tier II experience: Prioritize incidents. Perform detailed troubleshooting and root cause analysis. Determine multiuser multisystem correlations.
Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.
Experience interfacing directly with customer and program management teams.
Experience providing status to program management and input to customer status reports.
Required Education:
HS diploma
Desired Certifications:
DoD 8570.1M Compliance at IAT Level I
Information Technology Infrastructure Library (ITIL) certification
Benefits
We are proud to offer competitive compensation and benefits packages to include:
Employment Type
Full Time
Key Skills
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