Field Support Specialist- Junior

his position will be involved in the investigation diagnosis resolution of problems and incidents. Service components include: routers firewalls switches gateways cable infrastructure and communications software and protocols.

DaytoDay Field Support:

• Onsite support across all services utilizing ITIL service processes of change incident release and configuration management.
• This position will implement new releases of service components into the operational environment following welldefined processes.
• This position will implement moves adds and changes to service components.
• This position will be involved in the investigation diagnosis resolution of problems and incidents.
• Service components include: routers firewalls switches gateways cable infrastructure and communications software and protocols.
• Performs site surveys assessments and physical inventories.
• Work with other analysts and specialists to resolve incidents and problems.
• Work with other analysts and specialists to perform changes.
• Performs installations of new equipment and infrastructure which may include: cabling switches patch panel VOIP firewall routers APs at customer locations.
• Insure availability of proper equipment for site visits including tools cables and hardware.
• Works with vendors for assistance with equipment implementations.
• Consults with clients and arranges site visits.
• Maintain standard approved IOS configurations
• Hardware configuration make changes as needed
• Continue to expand knowledge on services supported by the team

15PCT Administrative Duties

• Data management inventory control and vehicle assignment responsibilities documentation
• Work with WAN inventory staff and Service Desk to update records regarding employees hardware and proper disposal of IT assets.
  • Maintain range of equipment inventory to support daytoday operational field duties.
  • Perform physical inventories as needed
  • Possess familiarity of NSWAN database and Remedy Asset database.
  • Maintain equipment storage locations and assigned state vehicles (as indicated in the DOA Motorfleet handbook)