Field Support Specialist- Junior
Field Support Specialist- Junior
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
his position will be involved in the investigation diagnosis resolution of problems and incidents. Service components include: routers firewalls switches gateways cable infrastructure and communications software and protocols.
DaytoDay Field Support:
- Onsite support across all services utilizing ITIL service processes of change incident release and configuration management.
- This position will implement new releases of service components into the operational environment following welldefined processes.
- This position will implement moves adds and changes to service components.
- This position will be involved in the investigation diagnosis resolution of problems and incidents.
- Service components include: routers firewalls switches gateways cable infrastructure and communications software and protocols.
- Performs site surveys assessments and physical inventories.
- Work with other analysts and specialists to resolve incidents and problems.
- Work with other analysts and specialists to perform changes.
- Performs installations of new equipment and infrastructure which may include: cabling switches patch panel VOIP firewall routers APs at customer locations.
- Insure availability of proper equipment for site visits including tools cables and hardware.
- Works with vendors for assistance with equipment implementations.
- Consults with clients and arranges site visits.
- Maintain standard approved IOS configurations
- Hardware configuration make changes as needed
- Continue to expand knowledge on services supported by the team
15PCT Administrative Duties
- Data management inventory control and vehicle assignment responsibilities documentation
- Work with WAN inventory staff and Service Desk to update records regarding employees hardware and proper disposal of IT assets.
- Maintain range of equipment inventory to support daytoday operational field duties.
- Perform physical inventories as needed
- Possess familiarity of NSWAN database and Remedy Asset database.
- Maintain equipment storage locations and assigned state vehicles (as indicated in the DOA Motorfleet handbook)
Employment Type
Full Time
