FB Operations Manager at KN Cafe

About Caferwa Ltd:

CAFERWA SARL a specialty coffee exporting company began operations in 1995. Despite a temporary halt in 1998 due to a global coffee crisis Caferwa resumed in 2003 with a renewed focus on quality. Today Caferwa Ltd is renowned for its specialty coffee from the Kivu Belt forging key partnerships with international buyers. The company promotes its unique coffee through its franchised KN Cafe aimed at expanding the knowledge and awareness of Kivu Belt specialty coffee.

About the role

Key Competencies:

• Leadership & Team Management: Ability to lead mentor and train staff while fostering a positive and collaborative working environment.
  
• Customer Service Excellence: Exceptional customer service skills with the ability to engage with customers promote coffee products and create memorable caf experiences.
  
• Operational Efficiency: Strong organizational and multitasking skills to manage caf operations inventory and equipment maintenance effectively.
  
• Product Knowledge & Sales: Deep understanding of coffee products ability to educate customers and a salesdriven mindset to enhance revenue and customer retention.
  

Key Responsibilities:

Customer Engagement & Promotion:

• Promote Kivu Noir coffee by educating customers on coffee brewing techniques and product offerings.
  
• Foster a welcoming and customercentric environment enhancing guest experience through exceptional service.
  
• Train staff on coffee knowledge customer service standards and caf protocols.
  

Operational Oversight:

• Ensure smooth daily operations including managing staff schedules overseeing caf cleanliness and ensuring timely service.
  
• Maintain all operational checklists (washup area bathrooms dining area) and ensure adherence to food safety and sanitation regulations.
  
• Oversee the proper use and maintenance of coffee equipment ensuring minimal disruptions to service.
  

Inventory & Supply Chain Management:

• Manage caf inventory including coffee beans pastries and supplies. Ensure timely reordering and quality control of all products.
  
• Conduct regular stock checks and maintain accurate inventory records.
  
• Collaborate with suppliers to ensure the timely and efficient delivery of ingredients and supplies.
  

Sales & Financial Management:

• Drive sales by improving customer retention and attracting new clientele through outstanding service and product quality.
  
• Manage caf financials including timely banking float management and cost control.
  
• Maintain and ensure the accuracy of administrative tasks including sales reports staff attendance and stock sheets.
  

Training & Development:

• Mentor and train caf staff (baristas waitstaff) on customer service coffee preparation and adherence to caf standards.
  
• Encourage a culture of continuous learning and improvement among staff by staying informed about industry trends and best practices.
  

Ambience & Cleanliness:

• Ensure the caf s ambience is welcoming and clean at all times with attention to details such as music volume lighting and table settings.
  
• Ensure that the washup area dining area and bathrooms are clean wellstocked and maintained to the highest standards.
  

Compliance & Safety:

• Ensure compliance with Caferwa policies food safety regulations and local health standards.
  
• Maintain a safe and healthy work environment for all staff and customers.
  

Performance Monitoring & Reporting:

Observe and evaluate staff performance regularly ensuring adherence to the highest standards of service and operation.

Provide regular reports to Caferwa management on caf performance challenges and areas for improvement.

Requirements

Qualifications:

• Bachelor s degree in Hospitality Management Business or a related field.
  
• 710 years of experience in a fastpaced food and beverage role preferably in a caf or similar setting.
  
• Proven experience in managing operations staff and inventory in the F&B industry.
  
• Strong knowledge of coffee brewing techniques coffee equipment and caf products.
  
• Experience with vendor management stock ordering and food safety regulations