Job Profile Service Delivery Ops Senior yst
Job Profile Service Delivery Ops Senior yst
Posted on :
07-09-2024
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Job Description
JOB DESCRIPTION:
- Communicate with client customers via voice to help resolve the issues being faced.
- Access the companys internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Initiate required action for response to customer service requests for order changes including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Adapts effectively to changing plans and priorities.
Is able to follow a collaborative approach with people at different levels or working style. - Demonstrates ownership for goals. Drives himself and others to achieve desired results.
- Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement.
- Manage team expectations and project SLAs.
- Monitor knowledge sharing and retention within the team.
- Coordinate with supervisor and manager to provide day to day insights.
- Share with supervisor and manager performance trends of the team and agree on next steps.
- Handling customer escalations or providing resolutions which require higher level of authorization.
QUALIFICATIONS REQUIRED:
- Graduate in any discipline from an accredited institution
EXPERIENCE (Must have skills):
- Total Experience: 3 Years
- International Voice Experience
- US Telecom Experience would be desirable.
SET YOURSELF APART: (Good to have skills):
- US Telecom Exp
- Technical / Telecom Troubleshooting Experience
Remote Work :
No
Employment Type
Full Time
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