IT Helpdesk yst

Job description

• IT Help Desk provide first and second level technical support through phone and email
• Support Windows and MAC desktop and laptop computers
• General access and connectivity issues
• Desktop application issues
• Basic administration of user accounts and groups
• Take ownership of trouble tickets working and tracking issues to resolution
• Record detailed information into Service Desk ticketing system
• Support for mobile devices such as iPhones and Android phones
• Occasionally act as a liaison between Partners/Clients and NOC team in India

• 2 plus years of experience in a Service or Help Desk Desk/Inbound Support Center environment
• Windows and Apple operating systems
• Office 365 Mail and Email clients (Microsoft Outlook)
• Proficient in Active Directory
• Knowledge of network basics
• Knowledge of VPN basics
• Excellent communication written and verbal are vital
• Excellent customer service skills are vital
• College or Technical Institute degree in Information Technology or other related discipline required.
• CompTIA Network/Security/A or MS365 rolebased certifications an asset
• Customer service especially with inbound phone contact

• Paid time off
• Work from home

• 8 hour shift

• IT Help desk: 2 years (required)
• Office 365: 1 year (required)

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