Bilingual Warranty Admin
Bilingual Warranty Admin
Posted on :
08-09-2024
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Job Description
- Warranty Claims Management: Review process and manage warranty claims from homeowners or clients ensuring timely resolution of issues related to construction defects or maintenance concerns.
- Communication: Serve as the primary point of contact for warranty providing bilingual support (in English and Spanish) throughout the warranty process including responding to inquiries and scheduling repairs.
- Quality Assurance: Conduct inspections and ensure that all repairs and warrantyrelated work adhere to company quality standards. This may include liaising with subcontractors and field teams to address defects.
- Documentation: Maintain detailed records of warranty claims resolutions and ongoing issues in a tracking system. Ensure all necessary documentation is accurate and uptodate.
- Reporting: Generate and analyze reports on common defects or issues to help improve construction practices and customer satisfaction.
- Vendor Management: Work with construction teams suppliers and subcontractors to coordinate repairs and address warranty claims.
- Problem Resolution: Troubleshoot and resolve customer concerns ensuring efficient and satisfactory outcomes.
Requirements:
- Bilingual proficiency: Fluent in English and Spanish
- Experience in Residential Construction: Knowledge of construction processes materials and systems.
- Customer Service Skills: Strong communication and interpersonal skills to handle customer concerns professionally.
- Organizational Skills: Ability to manage multiple claims and tasks simultaneously.
- Technical Skills: Proficiency in computer software for tracking claims and generating reports.
This role combines customer service technical knowledge and problemsolving to ensure smooth handling of warranty claims in a construction environment.
Remote Work :
No
Employment Type
Full Time
Key Skills
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