Complaints Disputes Specialist Professiona
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0 - 4 years
Not Disclosed
Salary Not Disclosed
Any Nationality
N/A
1 Vacancy
Job Description
- Mentoring/supervising the performance/responses of the CITC Complaints team (Customer Care) in resolving customers’ complaints at all CITC systems levels.
- Representing the Company before the CITC in relation to any matters related to customers’ complaints (i.e. workshops, meetings, conferences).
- Providing solutions (technical or otherwise) to close the customers’ complaints in line with the CITC requirement.
- The required role under the SLA of Management of Correspondence through the CITC Complaints and Violations Systems.
- Securing proper responses from the customers’ complaints team to the violations forwarded by the CITC’s violation committee to the company.
Employment Type
Full-time
