Patient Services Specialist

Roles and responsibilities

Responsible for functions which control inpatient admission, Discharge & Transfer and preparation of required records, compilation of the perpetual occupancy-census data, and providing record retention, guidelines transfer of patients and providing a visitor information service. Admission/discharges are processed daily during 24 hours shift operation coverage for the bed facility. Expected to handle responsibilities and makes decisions to solve problems with independent action

Major Duties and Responsibilities

Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.

Revising patient account daily and that involves notifying the patient to pay the amount due or payment has to be paid in advance.

Ensures that patients' valuables are kept by the Admission Supervisor.

Supervision of staff following departmental policies and procedures.

Performs all managerial functions of the Unit level as established by management.

Administers and coordinates all activities for admitting, discharging & transferring patients, recommends procedural or flow pattern changes and implements as approved.

Assures accurate maintenance of the perpetual occupancy-census data, recommends procedural changes and implements as directed.

Resolves administrative problems through established policies or responds to emergency situations with out-of-policy, recommends policy changes and implements as approved.

Provides functional guidance to all general service functions to assure proper processing on all inpatients and to assure coordinated efforts.

Implements policies pertaining to the conduct of patients such as visiting, smoking, valuables, clothing and others, and recommends changes as necessary.

Manages in-Kingdom patient transportation activity that ensures necessary liaison between medical services and/or corporate transportation.Notifies employees to arrange for discharge of patients or makes special admission transport arrangements.

Prepares unit staffing, budget or other periodic reports.

Assures proper on-job training of subordinates. Develops subordinates for more efficiency.

Conducts admission/discharges/transfer activities to meet standards of the JCIA legal requirements and established practices, bylaws and regulations.

Keeps abreast of new systems/procedures in admission/discharge and recommends these for approval, implements as approved.

Arranges all admissions, discharges, and transfers through the hospital.

Matches the monthly invoices of the hospital s against the actual utilization through the Patient Care System and points out any discrepancies to the Fiscal Affairs Department and Management.

Supervises the Central Scheduling Office for scheduling patients for admission or transfer to other hospitals.

Work is conducted in a professional manner maintains patients confidentiality when required.

Follows all department polices and procedures.

Participates in on-going education program developed by the department, e.g. Department Policy and Procedures, Fire Safety, Risk Management, Environmental control.

Performs additional tasks and duties as assigned by the management.

Desired candidate profile

Director of Patient services

Supervises

ADT Supervisor

ADT Clerk

Case Management Supervisor

Case Management Coordinator

Qualifications:

Education

Bachelor’s Degree in Healthcare or Business Administration.

A minimum of:

Seven (7) year’s experience in Hospital Administration areas Financial experience

Fluent in English and Arabic Language

Computer literate (MS office)

Familiar with Medical Terminology
Patient Experience Management
Enhancing Patient Experience: Ensuring that patients have a positive experience from the moment they enter the facility until they leave, addressing any concerns or complaints they may have.
Patient Advocacy: Acting as a liaison between patients and healthcare providers, advocating for patients’ needs and ensuring their voices are heard within the healthcare system.
Quality of Service: Monitoring patient satisfaction through surveys, feedback, and direct communication to identify areas for improvement in services and processes.
Handling Complaints: Managing and resolving patient complaints and concerns promptly, ensuring that issues are addressed and patients feel heard and supported.
Operational Management
Supervising Patient Services Staff: Managing a team of patient services representatives, front desk personnel, and administrative support staff. This includes overseeing their duties, training, and performance evaluations.
Coordination of Services: Ensuring the seamless coordination of patient admissions, scheduling, medical records, and discharge procedures. Ensuring that all patient-related processes are efficient and well-organized.
Patient Flow Management: Overseeing patient flow within the healthcare facility, ensuring that patients are seen in a timely manner and that wait times are minimized.
Compliance with Policies: Ensuring that patient services are delivered in compliance with healthcare regulations, hospital policies, and industry best practices.