Onboarding Account Specialist

Discover the Perfect Balance Your Life Your Work: Our Client s Story in Every Order

Our client is a leading table ordering platform for the hospitality and events industry. Their mission is to partner with hospitality businesses in revolutionizing the ordering experience for dinein pickup and delivery customers. They provide restaurants cafes and bars with the tools they need to build beautiful online menus and collect customer orders saving money for venues and enhancing the customer experience. Here you ll become part of a dynamic team dedicated to solving real problems for hospitality venues saving them money and increasing turnover while simultaneously creating more enjoyable experiences for their customers.

As an Onboarding Account Specialist you will be responsible for providing our venue partners with a simple seamless experience by integrating their newly created systems with their point of sale and loyalty systems and transforming their current menus into smart online menus within a few hours. You will liaise with venue partners point of sale partners and other integration partners to source integration credentials set up and test integrations on the platform and resolve any integration issues.

Dish Out Excellence: Your Daily Ingredients

• Liaise with venue partners point of sale partners and other integration partners to source integration credentials.
  
• Set up and test integrations on the platform.
  
• Resolve any integration issues.
  
• Convert clients menus into digital formats within the platform.
  
• Facilitate testing and ensure online functionality operates smoothly.
  
• Address and resolve issues in the digital menus.
  
• Design and customize digital menus to fit venue partners needs.
  
• Review and peerreview digital menus to ensure they are wellpresented.
  
• Manage internal and external stakeholders to deliver projects within specified timeframes.
  
• Update and maintain internal project tracking systems.
  
• Document common problems for product improvement.
  
• Problemsolve and document new findings for the build or development teams.
  
• Collaborate across teams including development sales project implementation and marketing teams.
  

Requirements

Recipe for Success: What You Bring to the Table

• Problemsolving and ability to understand complex systems.
  
• Capability to manage client account
  
• A quick learner who is able to learn fast and support others.
  
• Organization & time management. Works well in a highpaced efficient team.
  
• IT knowledge or experience. (Highly Desirable)
  

Ideally you will also have:

• A passion or interest in Hospitality
  

Personal Characteristics Required:

• The ability to work in a fastpaced team environment.
  
• The ability to work in teamwork and effectively manage and prioritize work.
  
• The ability to present topics and issues clearly and confidently.
  
• Maturity and confidence.
  
• A flexible can do attitude to work.
  
• Attention to detail.
  
• Value honesty and integrity.
  

Benefits

Savor the Perks: More Than Just a Job

• Join an experienced and enthusiastic team within a wellestablished and stable company with significant growth potential.
  
• Competitive compensation package.
  
• Health Maintenance Organization (HMO) coverage including coverage for one dependent.
  
• 20 leave credits at your discretion.
  
• Exposure to worldclass and highlevel foreign clients and partners.
  
• Employee engagement activities.
  
• Prime locations and access to topoftheline facilities and technologies; Onsite Makati.
  

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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