Restaurant General Manager based in Qatar - Black Pearl

Job Description

Our client, large F & B and Entertainment company that has a dynamic and innovative Marketing and Communications Department, is seeking a well-experienced General Restaurant Manager. Reporting directly to the Director of F&B Operations and Commercial Leasing, the successful candidate is responsible for managing the restaurant outlet with a focus on service standards, customer satisfaction, staffing, operational needs, and financial targets.

Job responsibilities:
• Ensures that the staff deliver the brand promise and always provide exceptional guest service.
• Ensures that the staff provide excellent service to internal customers in other departments.
• Observes employee-guest interactions and coaches staff in guest service skills as necessary.
• Ensures that all guest and internal customer complaints and enquiries are handled in a timely, courteous, and efficient manner, following through to ensure problems are resolved satisfactorily.
• Ensures that the outlet is operated in line with goals to maximizes profitability while delivering on the brand promise.
• Assists the Director of F&B Operations in preparing the Annual Business Plan and budget for the outlet.
• Supports the Director of F&B Operations in analysing outlet business performance to facilitate accurate and meaningful forecasting.
• Proactively manages outlet financial targets and costs based on key performance indicators.
• Ensures that the operation complies with company and regulatory policies relating to financial record keeping and money handling.
• Actively participates in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits across the entire operation.
• Seizes marketing and promotional opportunities to raise awareness and drive outlet revenues.
• Proactively supports the Director of F&B Operations and Head of Marketing & Communications to implement the Annual Marketing Plan for F&B operations.
• Manages the outlet, pursuing excellence and quality in all aspects of the operation.
• Coordinates proactively and collaboratively with consultant-partner organizations to implement restaurant concept and ensure full delivery of brand promise.
• Ensures that the outlet and surrounding area is always kept clean and organized.
• Oversees the preparation and implementation of outlet manpower rosters to effectively meet operational needs.
• Monitors outlet operations, especially during peak business periods, making resourcing adjustments where necessary.