Customer care Executive
Customer care Executive
Posted on :
04-09-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
The Customer Care Executive plays a crucial role in ensuring customer satisfaction and loyalty by addressing inquiries and resolving issues effectively. They serve as the frontline representatives of the company embodying its commitment to exceptional customer service.
Key Responsibilities
- Handle incoming customer inquiries via phone email and chat
- Provide accurate valid and complete information by using the right methods/tools
- Resolve customer complaints and issues in a professional and timely manner
- Utilize CRM systems to document interactions and keep track of customer data
- Escalate complex issues to the appropriate teams for resolution
- Assist customers with product information pricing and order processing
- Follow up on customer interactions to ensure their needs have been met
- Identify and assess customers needs to achieve satisfaction
- Contribute to team efforts in achieving customer satisfaction goals
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Handle customer complaints provide appropriate solutions and alternatives within reasonable timeframes
- Work with internal teams to ensure a seamless customer experience
- Meet personal/customer service team sales targets and call handling quotas
- Support special projects as needed to enhance the customer experience
- Adhere to companys policies and procedures while maintaining a high level of professionalism
Required Qualifications
- High school diploma or equivalent; Bachelors degree is a plus
- Prior experience in a customer service role ideally in a fastpaced environment
- Excellent verbal and written communication skills
- Ability to empathize with and prioritize customer needs
- Strong problemsolving abilities and attention to detail
- Proficiency in CRM systems and MS Office
- Ability to multitask prioritize and manage time effectively
- Strong team player with the ability to also work independently
- Adaptability and willingness to learn new processes and procedures
- Patient and friendly demeanor with the ability to remain calm under pressure
- Proven track record of meeting and exceeding customer service goals
- Knowledge of sales principles and methods is an advantage
- Ability to work flexible hours and during weekends if required
- Experience in ecommerce or retail industry is preferred
- Familiarity with help desk software and customer service tools is a plus
communication,empathy,multitasking,adaptability,teamwork,time management,customer service
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
