Customer care Executive

Overview

Key Responsibilities

• Handle incoming customer inquiries via phone email and chat
• Provide accurate valid and complete information by using the right methods/tools
• Resolve customer complaints and issues in a professional and timely manner
• Utilize CRM systems to document interactions and keep track of customer data
• Escalate complex issues to the appropriate teams for resolution
• Assist customers with product information pricing and order processing
• Follow up on customer interactions to ensure their needs have been met
• Identify and assess customers needs to achieve satisfaction
• Contribute to team efforts in achieving customer satisfaction goals
• Stay updated on product knowledge and company policies to provide accurate information to customers
• Handle customer complaints provide appropriate solutions and alternatives within reasonable timeframes
• Work with internal teams to ensure a seamless customer experience
• Meet personal/customer service team sales targets and call handling quotas
• Support special projects as needed to enhance the customer experience
• Adhere to companys policies and procedures while maintaining a high level of professionalism

Required Qualifications

• High school diploma or equivalent; Bachelors degree is a plus
• Prior experience in a customer service role ideally in a fastpaced environment
• Excellent verbal and written communication skills
• Ability to empathize with and prioritize customer needs
• Strong problemsolving abilities and attention to detail
• Proficiency in CRM systems and MS Office
• Ability to multitask prioritize and manage time effectively
• Strong team player with the ability to also work independently
• Adaptability and willingness to learn new processes and procedures
• Patient and friendly demeanor with the ability to remain calm under pressure
• Proven track record of meeting and exceeding customer service goals
• Knowledge of sales principles and methods is an advantage
• Ability to work flexible hours and during weekends if required
• Experience in ecommerce or retail industry is preferred
• Familiarity with help desk software and customer service tools is a plus

communication,empathy,multitasking,adaptability,teamwork,time management,customer service