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You will work with the BI and reporting team in Pakistan in close daily collaboration in English with our suppliers and customers in different regions. The BI team works both on product development in the reporting/ data science space and also support clients globally.
Youll be applying BI techniques such as ETL (ExtractTransformLoad) with tools such as Microsoft Business Intelligence Talend or cloud services such as AWS Bigquery. An important skill that youll develop here is also systems monitoring with tools such as Prometheus qryin Grafana and the like.
For supportrelated activities you are direct contact with customers by installing configuring and supporting the products maintained by Expertflow. Our customers are operators banks and distribution companies. Customer oriented task related to Cisco Unified Communication technologies (Voice over IP emails chats etc.) other third party systems such as WFM (Workforce Management/ Planning) interacting with the products developed by Expertflow and other providers specialized in the field of contact centers. When supporting systems you will demonstrate a structured and systematic analytical approach in looking for errors. You can communicate productively with the inhouse central Support Team.
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