Senior Roaming Operations Engineer L2

• Manage international roaming operations team and provide 3rd line support for all Network related issues
  
• Identify and act upon opportunities for continuous improvement to reduce operational risks optimize efficiency and improve performance
  
• Liaise with engineering for roaming capacity planning services implementation/delivery plan and relevant technical standards
  
• Develop and enforce change control procedures
  
• Support escalation of international roaming A2P SMS Data and international voice issues
  
• Track performance against the strategic initiatives and business plan
  
• Handle communications with Sponsored Roaming Partner and international interconnects for SMS Data and Voice
  
• Develop and manage Roaming and International Carrier products to meet Business plan and revenue targets
  
• Collaborate with stakeholders to identify trends set roaming operations objectives and review SLA with carriers
  
• Drive operational performance of the vendors for which International Roaming is responsible for by reviewing of KPIs in operational review meetings
  
• Provide team coaching build knowledge and manage daily operation activities to high efficiency and best performing team
  
• Assist in adhoc queries or work that may arise relating to international roaming partners
  
• Collaborate with Roaming Partners and internal stakeholders to identify trends and drive fixes for inbound / outbound live roaming incidents within the agreed service SLA
  

Requirements

• Advanced knowledge for Roaming SS7 Diameter GTP SIP and core network X
  
• Advanced knowledge for roaming services (2G 3G LTE VoLTE)
  
• Advanced knowledge for GSMA standard IREG test cases
  
• Able to manage multiple tasks and deadlines
  
• Excellent understanding of troubleshooting methodology
  
• Understanding of the business requirements of steering of roaming and wholesale billing
  
• Able to communicate clearly and concisely
  
• Excellent analytical strong communication skills and problem solving
  

• Manage international roaming operations team and provide 3rd line support for all Network related issues
  
• Identify and act upon opportunities for continuous improvement to reduce operational risks, optimize efficiency and improve performance
  
• Liaise with engineering for roaming capacity planning, services implementation/delivery plan, and relevant technical standards
  
• Develop and enforce change control procedures
  
• Support escalation of international roaming, A2P SMS, Data and international voice issues
  
• Track performance against the strategic initiatives and business plan
  
• Handle communications with Sponsored Roaming Partner and international interconnects for SMS, Data, and Voice
  
• Develop and manage Roaming and International Carrier products to meet Business plan and revenue targets
  
• Collaborate with stakeholders to identify trends, set roaming operations objectives, and review SLA with carriers
  
• Drive operational performance of the vendors for which International Roaming is responsible for by reviewing of KPIs in operational review meetings
  
• Provide team coaching, build knowledge, and manage daily operation activities to high efficiency and best performing team
  
• Assist in ad-hoc queries or work that may arise relating to international roaming partners
  
• Collaborate with Roaming Partners and internal stakeholders to identify trends and drive fixes for inbound / outbound live roaming incidents within the agreed service SLA
  

Requirements

• Advanced knowledge for Roaming SS7, Diameter, GTP, SIP, and core network X
  
• Advanced knowledge for roaming services (2G, 3G, LTE, VoLTE)
  
• Advanced knowledge for GSMA standard IREG test cases
  
• Able to manage multiple tasks and deadlines
  
• Excellent understanding of troubleshooting methodology
  
• Understanding of the business requirements of steering of roaming and wholesale billing
  
• Able to communicate clearly and concisely
  
• Excellent analytical, strong communication skills, and problem solving