Customer Support Representative
Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Schedule:
- Fulltime Monday to Friday 9:30am6:30pm EST (10:30 PM to 7:30 AM Manila Time)
Client Timezone: Ottawa Canada
Client Overview
Join a thriving mobile automotive service company that s revolutionizing tire changes in Canada s capital region. This innovative business brings convenience directly to customers driveways operating during peak seasonal periods to meet the crucial demand for winter and summer tire switches. With a commitment to customer satisfaction and efficient service this company is poised for growth and seeking a dedicated professional to enhance its customer experience.
As a Customer Support Representative you ll be the vital link between our mobile tire changing service and our valued customers. You ll manage a high volume of inquiries via phone and text utilizing cuttingedge VoIP and CRM systems to schedule appointments and ensure smooth operations. This role offers a unique opportunity to be at the forefront of a seasonal business experiencing the excitement of peak periods while developing valuable skills in customer service scheduling and automotive knowledge. You ll play a crucial role in maintaining the efficiency of our mobile technicians and contributing to the overall success of our innovative service model.
- Handle incoming customer calls and texts with professionalism and efficiency
- Utilize VoIP system to manage all communications effectively
- Schedule and manage appointments using our CRM system
- Provide detailed information about our services and address customer inquiries
- Conduct outbound calls for appointment confirmations and followups
- Optimize daily schedules to maximize efficiency for our mobile technicians
- Act as a liaison between customers and technicians to ensure smooth operations
- Address and escalate customer concerns appropriately
- Adapt to varying workloads during peak seasons (OctoberDecember and MarchMay)
- Fluent English with excellent verbal and written communication skills
- Proficiency in using VoIP systems and CRM software or willingness to learn quickly
- Strong customer service orientation with a problemsolving mindset
- Ability to multitask and remain calm under pressure during highvolume periods
- Reliable highspeed internet connection and a quiet work environment
- Flexibility to potentially adjust working hours as the business grows
- Basic understanding of automotive terminology particularly related to tires (preferred but not required)
- Selfmotivated with the ability to work independently in a remote setting
- Excellent time management and organizational skills
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Fluent English with excellent verbal and written communication skills Proficiency in using VoIP systems and CRM software, or willingness to learn quickly Strong customer service orientation with a problem-solving mindset Ability to multitask and remain calm under pressure during high-volume periods Reliable high-speed internet connection and a quiet work environment Flexibility to potentially adjust working hours as the business grows Basic understanding of automotive terminology, particularly related to tires (preferred but not required) Self-motivated with the ability to work independently in a remote setting Excellent time management and organizational skills
Employment Type
Full Time
