PROBLEM MANAGMENT SENIOR YST
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Job Description
Incidents Handling:
1. Validate and investigate reported problems from End Users / IT staff.
2. Report all recorded problems to Problem Manager to set priorities and assign tasks.
3. Ensure that Problem Management KPIs are recorded and their targets met.
4. Provide single point of contact for IT Staff regarding Systems suspected problems through phone calls, emails and online tickets.
5. Ensure the closure of all resolved problems after impacted business areas confirmation.
Employment Type
Full-time
Company Industry
Financial Services / Insurance Agencies and Brokerages / Investment Banking
