صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
Incidents Handling:
1. Validate and investigate reported problems from End Users / IT staff.
2. Report all recorded problems to Problem Manager to set priorities and assign tasks.
3. Ensure that Problem Management KPIs are recorded and their targets met.
4. Provide single point of contact for IT Staff regarding Systems suspected problems through phone calls, emails and online tickets.
5. Ensure the closure of all resolved problems after impacted business areas confirmation.