Customer Support

Job Overview:
We are seeking a committed and proactive Customer Support Representative who is a native French speaker with a strong command of English (minimum B2 level). You will be responsible for assisting customers with inquiries related to orders subscriptions and invoices while ensuring an outstanding customer experience.

Key Responsibilities:

• Respond to customer inquiries through phone email and chat addressing concerns regarding orders subscriptions and invoices.

• Provide exceptional service to ensure a seamless and positive customer experience.

• Follow up on customer issues until they are fully resolved meeting deadlines and maintaining service standards.

• Collaborate with internal departments to facilitate the efficient processing of customer requests.

• Ensure the confidentiality of customer information at all times.

Requirements:

• Native French speaker with proficient English skills (B2 level or higher).

• Prior experience in customer support is a plus.

What We Offer:

• Base salary (paid per 14 months).

• Fixedterm contract (CDD) for 6 months.

• Performance Bonus of 100 per 12 months.

• Meal Allowance (net) of 7.23 per day.

• Transport allowance of 20 per month.

• Weekends off for a healthy worklife balance.

• Rotational shifts Monday to Friday (including bank holidays): 2 shifts 07:00 AM to 04:00 PM and 08:00 AM to 05:00 PM

If you are dedicated to delivering toptier customer service and have the required language skills wed love to hear from you!

Remote Work :

No