Client Advisor

OBJECTIVE/ PURPOSE OF THE JOB:

This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.

KEY RESPONSIBILITIES
• Act as a Brand Ambassador in delivering an excellent experience for our customers.
• Negotiates the terms of an agreement and closes sales as per Technogym standards.
• Records sales and order information into customer sales order system, Salesforce.
• Maintain good product knowledge
• Maintains and develops current CRM database and accounts
• Provides professional customer experience to clients, aide & advice the right products, ensure seamless organization of after sales service
• Establishes and maintains customer relationships in order to grow profitable sales.
• Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.
• Introduces and demonstrates new products to the customers.
• Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.
• Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
• Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
• Reports on customer feedback to the management.
• Adheres to professional business etiquette and meets professional responsibilities
• Implementation of marketing activities at store level to increase visibility etc.
• Liaises with the technical team and shared services to ensure a seamless experience to the customers.
• Exceed all behavioral requirements adhering to the dress code and appearance guidelines
• Attends all brand related sales training programs
• Represents Technogym, and exemplify that in all interactions with all stakeholders.
• Conducts market research to identify sales opportunities and define potential customer needs
• Analyses sales trends and customer credit history in coordination with Accounts to devise recommendations on customer limits
• Reviews historical client data, market reports, customer feedback forms to create new business pipelines